Multichannel Contact Center

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Why You Need ChaseData Multichannel Solution

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    83% of customers said they liked—or even loved—when a company responded to them on social. (Source: ExactTarget)

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    92 percent of organizations that consider customer experience as a differentiator offer multiple contact channels. (Source: Deloitte)

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    Research shows that 74% of customers are using 3 or more channels to access customer service. (Source: ICMI research)

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    52% say Facebook is the most effective social channel for customer service. Twitter follows at 25%, then LinkedIn at 8%. (Source: Salesforce)

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    55% of consumers are willing to pay extra for products and services from companies that are committed to positive social and environmental impact (Source: Nielsen)

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    A 1% improvement in first Call Response = $276,000 in annual operational savings for the average call center (Source: SQM Group)

Still Have Questions

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“The system is top notch, we came from using a open sourced dialer that had no support and would always crash, to this system that almost never hiccups and if it does I have the best support available just a phone call away. The team at Chasedata can remotely adjust the setting and have you up with almost no down time at all!! DOWN TIME = NO MONEY , CHASEDATA = NO DOWN TIME.”

Daniel
Ocean Financing

  • Overall
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