WHO DOESN’T WANT BETTER STATS?
Blending your contact center creates more opportunities. You can improve efficiency, drop hold times, reduce agents’ idle time, give inbound calls priority over outbound sales calls, and much more. You can even meet your customers where they are on social media, email text and chat.
HOW YOU CAN BENEFIT FROM USING CHASEDATA BLENDED CONTACT CENTER
The first benefit of using a blended contact center is evident in the increased efficiency of your agents. Using an intuitive interface they are able to service inbound calls, pick up auto dialer system calls, and use multiple channels of contact with ease.
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INCREASE AGENT PRODUCTIVITY
Reduce idle time and increase productivity, it’s as easy as that. Agents have more time with customers than waiting for calls, and have more tools at their disposal to make sure the customer is satisfied.
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INCREASE SERVICE QUALITY AND CUSTOMER SATISFACTION
Meet your customers where they are with inbound/outbound calling, text or video chat, SMS, email, and even social media. Agents can do more to address customer needs and resolve any situation to five-star satisfaction.
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IMPROVE WORKSPACE SATISFACTION
Give your agents potent solutions and watch workplace satisfaction and engagement soar. When customer satisfaction takes a dive so does agent morale. Give your agents the tools they need to handle any situation.
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INCREASE REVENUE
Significantly reduce call center costs by blending your contact center to handle inbound and outbound calls, and open multiple channels of communication. Cut overhead and overtime, while simultaneously improving your agents’ efficiency and productivity.
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MONITOR PERFORMANCE ACROSS ALL OPERATIONS
Real-time analytics and historical data give managers and supervisors vital information needed to manage staffing levels. They can also monitor calls, interact with agents and empowers them to make critical decisions with full information.
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SCALE ON-DEMAND
Agents can be there when you need them by using scale on-demand. Agents from remote locations can be added to your network in order to handle the exact same traffic as those in the call center.
STILL HAVE QUESTIONS?
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Can I use my existing numbers with your software?
Yes, we can port those numbers over from your existing carrier to one of ours, and can use those numbers for inbound and outbound functionality.
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Can we have calls forwarded to an outside number within the IVR?
Yes, we can set you up with a personalized number (DID) that will be forwarded seamlessly to a number of your choosing.
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If we are running a blended campaign, I want inbound to have priority over outbound or cold calls, is this possible?
Yes, absolutely inbound will always have the highest priority. You can even scale the number of agents handling inbound calls up or down as you need.
“ I've been using this system for about a year now and can say after a full years cycle the benefits of this dialing system far out weigh any others I had reviewed. Extremely easy to tailor and customize every campaign to each agents specific skill set. The customer service and live help chat have been phenomenal with literally 60 second or less response time. Whole system was an easy setup with in a hour or to switched and up and running making the process less intimidating to switch over to this power station system.”