USE THE BEST TOOLS FOR YOUR CALL CENTER
Whether your inbound calls are for sales or customer service, you have to have it right from the first ring. Automatic call distributing (ACD) and interactive voice response (IVR) are just two of the tools that make your agents jobs easier.
INCREASE PROFITS WITH BETTER INBOUND CALL MANAGEMENT
Break your customers out of voice jail and increase your profitability by modernizing your inbound call center software. Get the call and customer information to the right agent every time, or allow your customers to perform routine functions with scriptable IVR.
AUTOMATIC CALL DISTRIBUTION (ACD)
Automatic call distribution is a top efficiency tool that makes sure that the right agent can answer the call every single time with tools that allow you to route for groupings such as language, skill set, and training level. Reduce your customers’ time in queue, and leave them five-star satisfied.
INTERACTIVE VOICE RESPONSE (IVR)
Make IVR work for you. Modern IVR has vastly improved speech recognition capabilities, allowing your customers to perform basic functions with their account. This also cuts down on frustrated customers reaching out to an agent to solve basic problems, leaving agents free to deal with more complex issues.
WHY CHOOSE CHASEDATA INBOUND CALL CENTER SOFTWARE
Customers hate call centers. So many have had negative experiences that you are on an adversarial footing from the start. Change that by deploying the inbound call center software that can turn stressful situations into efficient and productive interactions.
Fully customizable, with powerful analytics, ChaseData is scalable to cover everything from small centralized call centers to, remote location agents, to multiple call center operations. See how ChaseData can work for you.
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IDENTIFY
Quickly identify your caller with instant caller ID or when they self-identify in the IVR system. The system will route to the appropriate agent who will see caller information and history.
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SEGMENT
Customizable segmentation features route incoming calls based on set criteria such as open customer service tickets, response to a campaign, language, and other custom settings at your disposal.
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ROUTE
Customizable routing rules allow you to send the call to the agent most capable of satisfying the customer’s need. Calls can be routed and even escalated to the next appropriate level.