Benefits of Using ChaseData Call Center Software
Is your call center software holding you back? You could be tripping up your sales force with outdated software that while it works, doesn’t do enough for your staff or your customers. You’re not just up against other call centers, you’re up against integration with websites, social media, email, and traditional mass mail. Get all your bases covered, and offer a fast callback while the customer’s interest is still strong. Make ChaseData Call Center Software your solution.
“Nailed it! I’ve been using this system for about a year now and can say after a full years cycle the benefits of this dialing system far outweigh any others I have reviewed.”
Ted Manikas
Supervisor at TJA
IMPROVE CUSTOMER SATISFACTION
Inbound or outbound, no matter what industry, a company’s call center is a vital touchstone for the client experience. Make each call quick, efficient, and personal with ChaseData Call Center Software wraparound solution.
MAKE DEDICATED BUSINESS DECISIONS
Industry specific needs require industry specific solutions. B2B or B2C, your call center needs to have data at its fingertips. ChaseData Corp has customizable solutions for everything from Sales to customer service.
INCREASE AGENT PRODUCTIVITY & MAXIMIZE SALES
See what your call center associates are doing with their phone time. Robust tools keep track of how many contacts are made with clients, sales completed, and how long they pause between calls.
LOWER OVERALL OPERATION COST
Whether you make or receive calls, you can control your costs and even interface with common apps to increase productivity. Your staff with love the functionality, your accountant will love the bottom line.
Modernize & Maximize Your Call Centers Potential
Is your call center software so 2008? Modernizing your call center can maximize productivity and profits, by working with your agents and sales force, instead of locking them into repetitive procedures that waste time. Instead of a patched together set of fixes, you can have a customized wraparound solution to over your company’s unique needs, including:
- Compliance management
- Call logging and recording
- Call routing
- Escalation management
- Live chat
In industry after industry, ChaseData Call Center Software is the call center software of choice to get calls where they need to go. Productivity is at your fingertips with hundreds of apps integrated through Zappier, connecting you to the tools your call center needs. You’ll notice upticks in customer satisfaction, retention, and in your staff’s morale, too. Robust analytics help management to keep their fingers on the pulse of the call center.
Even better, this modern call center can be set up and running in minutes, not days.
Learn MoreThe Right Call Center Software Solution For Your Industry
Is there ever any reason for one-size-fits-all? In the world of call center software, the answer should be NO. Specific industries have specific needs to address for their agents and their clients. ChaseData Corp is a one-stop shop for call centers who are looking to bring their A game. Inbound or outbound, with multichannel capabilities and integrations that will make the most of your time and productivity, this is called center software thinking outside the box.
You wouldn’t tell someone in the hospitality industry, that they have the exact same needs as a roofing company. Different industries have different needs that need to be addressed, so that they can efficiently handle call traffic and situations unique to their niche. Getting a wraparound solution, customized from start to finish, and ready to deploy fast is what ChaseData is all about. When you don’t just need a solution, but the right solution call us and we’ll get you covered.
Learn MoreAll the Features You Need in a Call Center Software
Why limit yourself to a call center software that is not tailored to your specific needs. Everyone needs different features, and ChaseData can tailor a solution just for you.
- Predictive dialer, progressive dialer, and click to call outbound dialing.
- Interface with email, text, live chat, and social media.
- Integrate with the latest and greatest in productivity apps.
- Log and record calls.
- Manage call queues, routing, and escalation.
- Use onboard analytics to track performance.
When it comes to the needs of the Modern Call Center, ChaseData has you covered.
See All Features
“ChaseData software has done what it is supposed to do and done it dependably. The call quality has been good & the predictive dialing has worked very well to keep agents busy.”
Scott Gale
CIO at Trading Wizard
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CHASEDATA CORP BLOG
Watch this space for articles relevant to multiple industries and call center management. We have a lot of experience to share with you, plus tips and tricks that will help you to train your staff and give you a following of satisfied customers.